General Principle

Refund requests are reviewed in good faith but are not guaranteed for digital services, license activations, EA access benefits or already delivered subscription and platform benefits.

Eligible Cases

Potential refund review may apply to proven duplicate billing events, verified technical provisioning errors on the BullionBots side, or payment events that cannot be fulfilled by BullionBots under applicable terms.

Signup Bonus

The USD 50 Signup Bonus is subject to eligibility, applicable terms, account requirements and availability. It is not guaranteed cash withdrawal unless the explicit platform terms so state.

Review Process

All refund inquiries should be submitted to care@bullionbots.com with the relevant account, transaction and issue details.

No Performance Guarantee

Refund claims based purely on trading outcomes, losses, strategy behavior or market conditions are not eligible because no automated trading system can guarantee performance.